Elevate Patient Engagement.
Simplify Patient Portal Support.
24/7 Automated Patient Portal Support using IVR Technology. Support That Keeps Portals Accessible, Accounts Active, and Patients Engaged.
Elevate Patient Engagement.
Simplify Patient Portal Support.
24/7 Automated Patient Portal Support using IVR Technology. Support That Keeps Portals Accessible, Accounts Active, and Patients Engaged.
Patients are locked out. Phones go unanswered. And what was meant to simplify care turns into another source of stress.
When patients can’t navigate the portal—or can’t even log in—they don’t just give up on the tool. They give up on the system.
Front desk staff can’t cover the volume. Your internal IT team shouldn’t be resetting passwords. And patients? They just want someone who can help. Right now.
At Impulse Strategic Solutions, we believe increasing patient engagement is essential — and healthcare organizations should make it as simple as possible. Our Automated Patient Portal Support, powered by advanced IVR technology, delivers real‑time, interactive assistance any hour of the day.
The system guides patients through common portal tasks quickly and efficiently, with the option to connect to a application expert when additional support is needed. This way, you get the speed and consistency of automation with the assurance of expert human help when it matters most.
At Impulse Strategic Solutions, we believe no patient should be left behind by their technology. Our Automated Patient Portal Support is designed for real-time, real-assistance—any hour of the day.
We bridge the gap between great software and real-world use.
Here’s how it works:
We onboard your organization's patient portal workflows regardless of the application (Epic MyChart, Oracle Health, eClinical Works, etc.)
We launch an automated patient portal support line—with tiered routing for services needed, chosen language and customized reporting to track user issues
We deliver 24/7 support that automates topics such as password resets, medication management, scheduling and can connect users to a live agent
End user satisfaction = Increased patient engagement
Benefits of Automated Patient Portal Support with IVR Technology
24/7 Patient Access
Patients can get information, start a password reset, schedule appointments, or request refills—anytime, without waiting for office hours.
Reduced Call Volume for Staff
Automates routine inquiries so your team can focus on patient care, not phone queues.
Enhanced Patient Satisfaction
Shorter wait times and convenient self-service options improve the patient experience.
Improved Accuracy
Collects and routes information consistently, reducing human error in scheduling and message taking.
HIPAA-Compliant Communication
Protects sensitive health data by keeping interactions efficient.
Multilingual Support
Removes language barriers, making it easier for diverse patient populations to access care.
Cost-Effective Scaling
Handles high call volumes without the need for additional staff during busy seasons.
Patients feel supported. Staff stay focused.
With every call answered and every login resolved, patient engagement increases – technology adoption grows. Expectations are not only managed, they are exceeded.
Elevate Patient Engagement.
Simplify Patient Portal Support.